Rental FAQs

General rental and policy questions. Questions about a specific machine, price, or area live on that equipment or location page.

Delivery & pickup

How does delivery and pickup work?

We deliver from the branch that serves your metro and pick the equipment back up at the end of the rental. Delivery and pickup are quoted separately, and the rental desk confirms the window when you request a quote.

How fast can you deliver?

Same-day and next-day where equipment and transport are available. Longer-haul delivery metros are typically next-day. The rental desk confirms availability and a delivery window on your quote.

Terms & billing

Are rentals priced by the day, week, or month?

By the day, the week, or 4 weeks. Each listing publishes our standard rate for all three, based on single-shift use (up to 8 hours a day, 5 days a week). Multi-shift use is priced higher, so tell the rental desk your schedule.

What fees are added on top of the rate?

Delivery and pickup, an optional damage waiver, taxes, and any environmental fees are shown on your exact quote. We do not hide fees behind the headline rate.

Operating, license & training

Do I need a license to operate the equipment?

The rental is equipment only, and your operators should be trained and certified for the machine — OSHA certification for powered industrial trucks, aerial-platform training for lifts. We can point you to training if you need it.

Do you provide an operator with the rental?

No. Rentals are equipment only. We deliver a service-checked machine, walk your team through startup, and stay a phone call away for questions.

After-hours & breakdown

What happens if the equipment breaks down during the rental?

Call the local rental desk and we will get you running again, with breakdown response and a swap unit where needed. You are not paying for downtime that is on the machine.

Can I get support after hours or on a weekend?

Yes. A live operator answers (800) 752-1882 24/7. The rental desk itself is staffed weekdays, and weekend or after-hours delivery and support are arranged case by case, so ask when you request your quote and we will confirm what we can do.

Still have a question? Get a quoteno signup

Need it today? Call the rental desk now: (615) 255-6321

When do you need it?
Delivery or pickup
How should we reach you? Phone or email, one is enough
We confirm availability, exact price, and a delivery window, usually within the hour during desk hours.